currentguaranteeoct09

Because there are circumstances beyond our control that we cannot take responsibility for, the ARE some restrictions:

This guarantee does not cover the dead plant if:

1. The plant was killed due to vandalism, physical damage, animals, storms, or other “Acts of God.”

2. The plant was not installed according to the directions in our planting instructions handed out, it was planted too deep, OR was obviously improperly cared for.

3. The plant was over-fertilized or sprayed with an herbicide.

4. The plant was installed and surrounded by rubber mulch or under weed-preventative sheeting.

(Both of these products are extremely harmful to newly installed plants.)

THE BEST GUARANTEE AROUND!
-100% 2-YEAR GUARANTEE-

All trees, shrubs, and perennials purchased from Neuhouser’s
are guaranteed for two years from the date of purchase.
(This applies to plants installed by us- or by you!)

-   If you think you have a dead plant, please call us first and ask to speak with a manger.
-   Usually, we simply need the dead plant returned along with your receipt for full credit.
-   If we installed the original plant, we will plant your replacement with no additional labor charges! (unlike many competitiors)
-   Due to the special needed care of ANNUALS, we guarantee ours to be healthy and of exceptional quality at the time of purchase.
We have no further guarantee on any annual plant, hanging basket, etc. once they leave the store.
-   We cannot guarantee Fall Mums (they are now bred as “marginal” perennials).

Neuhouser’s
sells the healthiest and hardiest plants we can offer.
That– combined with our professional care & service-
is why we are proud to offer...

You MUST HAVE Your RECEIPT
to receive credit.

                  Sorry, there are NO exceptions.

- Should your plant die,
        your GUARANTEE comes in the form of in-store credit.
                                            NO CASH REFUNDS

- You may use your credit towards another plant of the same variety
         OR a different plant if you choose.

Your credit is limited to the amount originally spent on the plant
(as listed on your receipt)
If the plant was purchased on sale, you would receive credit for the sale price.

Yes, even our Sale Items and Fall Clearance plants come with the same 2-year guarantee!,

But, the Original Plant purchased
carries the 2-year guarantee.

If replaced, the free replacement does Not have an additional guarantee.